Addresses We Ship To
We currently offer worldwide shipping, except for Hawaii, Puerto Rico, and Alaska. Please note, we cannot ship to PO Boxes or APO addresses.
Production & Shipping Times
Our products are custom-made by our artists in the order they’re received. Shipping typically takes 6-12 days. Production times vary by product—see the chart below for details.
| PRODUCT |
PRODUCTION TIME |
SHIPPING TIME |
| Pet Sculpture | 10-20 | 6-12 |
|
Pet Head Sculpture |
5-10 | 6-12 |
| Glass Pet Portrait | 15-30 | 6-12 |
|
Pet Coffee Mug |
45-60 | 6-12 |
|
Pet Bookmark |
7-15 | 6-12 |
|
Pet Keychain |
7-15 | 6-12 |
Important Notes:
- Any requested changes to your order may extend the production time.
- We allow a maximum of 2 days (48 hours) for customer artwork approval. If we do not hear from you in 48 hours, we will auto-approve and sent out your order.
- Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected time due to invalid address, customs clearance procedures, or other causes.
Shipping Costs
- United States: Free shipping to the 48 contiguous states. (Excludes Puerto Rico, Virgin Islands, Hawaii, Guam, and Alaska.)
- International Orders: Shipping costs range between $5-$15. We’ll contact you after you place your order.
Order Tracking
All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.
If you have any questions about your order, feel free to reach out to us via email: support@pawoohoo.com
