Shipping Policy

Addresses We Ship To

We currently ship to the United States (including Hawaii and Alaska), Canada, United Kingdom, Germany, and Australia.
Please note:

  • We do not ship to Puerto Rico, Virgin Islands, Guam, or PO Boxes/APO addresses.

Production & Shipping Times

All our products are custom-made by our artists in the order they’re received.
Shipping time depends on the destination — see the charts below for details.

Product Production Times:

Product

Production Time (Calendar Days)

Pet Clay Statue

5-7 days

Pet Head Figurine Fridge Magnets

2–3 days

Glass Pet Portrait

5-7 days

Pet Portrait Coffee Mug

20–40 days

Pet Bookmark

5–7 days

Pet Keychain

5–7 days

Pet Clay Urn

5–7 days

Clay Pet Head + Ceramic Urn

5–7 days

Clay Pet Head + Ceramic Mug

5–7 days


Country Shipping Times:

Country/Region Shipping Method Delivery Time (Calendar Days)
United States (Mainland) Free Standard Shipping 6–12 days
Insured Express Shipping 3–8 days
United States (Hawaii/Alaska) Free Standard Shipping 7–14 days
Canada Free Standard Shipping 10–17 days
United Kingdom Free Standard Shipping 8–12 days
Germany Free Standard Shipping 8–12 days
Australia Free Standard Shipping 8–12 days


Important Notes:

  1. Any requested changes to your order may extend the production time.
  2. We allow a maximum of 2 days (48 hours) for customer artwork approval. If we do not hear from you in 48 hours, we will auto-approve and sent out your order.
  3. Shipping times are estimates and start after your order ships, not from the date you place your order.
  4. Delays may happen due to invalid addresses, customs clearance, or other unexpected issues.

Shipping Costs

  • United States: Free standard shipping to the 48 contiguous states, Hawaii, and Alaska.

  • Canada, United Kingdom, Germany, Australia: Free standard shipping.

Order Tracking

Once your order ships, you’ll receive a tracking number by email.
If you have any questions, feel free to contact us here https://pawoohoo.com/pages/contact.