Addresses We Ship To
We currently ship to the United States (including Hawaii and Alaska), Canada, United Kingdom, Germany, and Australia.
Please note:
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We do not ship to Puerto Rico, Virgin Islands, Guam, or PO Boxes/APO addresses.
Production & Shipping Times
All our products are custom-made by our artists in the order they’re received.
Shipping time depends on the destination — see the charts below for details.
Country Shipping Times:
| Country/Region | Shipping Method | Delivery Time (Calendar Days) |
|---|---|---|
| United States (Mainland) | Free Standard Shipping | 6–12 days |
| Insured Express Shipping | 3–8 days | |
| United States (Hawaii/Alaska) | Free Standard Shipping | 7–14 days |
| Canada | Free Standard Shipping | 10–17 days |
| United Kingdom | Free Standard Shipping | 8–12 days |
| Germany | Free Standard Shipping | 8–12 days |
| Australia | Free Standard Shipping | 8–12 days |
Product Production Times:
| Product | Production Time (Calendar Days) |
|---|---|
| Pet Clay Figurine | 7–14 days |
| Pet Head Figurine Fridge Magnets | 3–5 days |
| Glass Pet Portrait | 7–14 days |
| Pet Portrait Coffee Mug | 25–45 days |
| Pet Bookmark | 7–14 days |
| Pet Keychain | 7–14 days |
| Pet Clay Urn | 7–14 days |
| Clay Pet Head + Ceramic Urn | 5–10 days |
| Clay Pet Head + Ceramic Mug | 5–10 days |
Important Notes:
- Any requested changes to your order may extend the production time.
- We allow a maximum of 2 days (48 hours) for customer artwork approval. If we do not hear from you in 48 hours, we will auto-approve and sent out your order.
- Shipping times are estimates and start after your order ships, not from the date you place your order.
- Delays may happen due to invalid addresses, customs clearance, or other unexpected issues.
Shipping Costs
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United States: Free standard shipping to the 48 contiguous states, Hawaii, and Alaska.
-
Canada, United Kingdom, Germany, Australia: Free standard shipping.
Order Tracking
Once your order ships, you’ll receive a tracking number by email.
If you have any questions, feel free to contact us here https://pawoohoo.com/pages/contact.
