If you've placed an order and wish to cancel, you can do so within 6 hours. After 6 hours, cancellations are granted at our discretion, as our artists often begin work immediately after you place your order. If your design has already been completed and you request a cancellation, a 45% restocking fee will be charged to cover part of the artwork costs.
We offer unlimited revisions before shipping, so if you are not satisfied with the final product, please contact us. Satisfying our customers is one of our aims and we will do our best to make sure you are happy with your final masterpiece.
If you receive the wrong product, or if your product is damaged in transit, we will gladly replace it without hesitation. Please notify us within 48 hours of receiving your order if this occurs.
We offer unlimited revisions to the finished artwork based on the pet photo you originally uploaded. Revisions include minor adjustments to the existing artwork. However, if major changes are needed (e.g., using a new photo with a different angle), a new order will be required, as the original piece has already been completed.
💡 Fun Fact: 98% of our customers are thrilled with the preview and skip modifications, asking for immediate shipping!
If you have any questions about your order, feel free to reach out to us via email: support@pawoohoo.com
