Shipping Policy old

Welcome to Pawoohoo, we specialize in providing custom pet products.

At Pawoohoo, we create custom pet portraits and sculptures for pet parents. Every painting is hand-painted (not printed), and every sculpture is crafted by hand using clay. We take great care to ensure your pet is captured just the way you envision!

Note: If there’s an issue with your order or a requested revision, this may extend the production time.

💡 Fun Fact: 98% of our customers are thrilled with the preview and skip modifications, asking for immediate shipping!


All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.

NOTE: Expect a delay during the holiday period (Nov/Dec) as our couriers experience a surge in parcels to be delivered.


PRODUCT

PRODUCTION TIME

(Business Days)

SHIPPING TIME

(Business Days) 

Pet Sculpture 10-20 6-12

Pet Head Sculpture

5-10 6-12
Glass Pet Portrait
15-30
6-12

Pet Coffee Mug

45-60
6-12

Pet Bookmark

7-15 6-12

Pet Keychain

7-15 6-12

 

Please note:

1. If your order requires a new revision please understand that this will of course lengthen the production time.

2. We allow a maximum of 2 days (48 hours) for customer artwork approval. If we do not hear from you in 48 hours, we will auto-approve and sent out your order.

3. Currently, if you're in US, we only ship to the continental U.S., not including Puerto Rico, the Virgin Islands, Hawaii,Guam, or Alaska.

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected time due to invalid address, customs clearance procedures, or other causes.

IMPORTANT:

When the carrier returns an undeliverable package because of address problem to us, you will be charged for reshipping costs.