Custom Pet Coffee Mug
Order Processing & Shipping
- Order Processing Time: 7-10 business days
- Shipping Time: 6-12 business days
- We ship worldwide, but within the U.S., we only offer shipping to the contiguous United States.
- Please note that shipping times may be extended if you request modifications to your order
For more details, please visit our Shipping Policy page.
Return Policy
At Pawoohoo, due to the custom nature of our products, we don’t offer returns once your order has shipped.
However, if you need to cancel, you can do so within 12 hours of placing your order. After 12 hours, a 45% restocking fee will apply to help cover part of the artwork costs. We also offer unlimited revisions before shipping to ensure you’re completely satisfied with your custom piece.
For more details, please visit our Return Policy page.
Creation Process
Hand-Painting
The artist hand-paints the pet portrait and background on the mug.
Apply Underglaze
Coat the cup inside and out 2-3 times with underglaze for vibrant color and texture.
Kiln Firing
Fired at 1240°C 2-3 times to strengthen the material and set the design.
Eco-Friendly Finish
Non-toxic, durable, and beautifully crafted, the pet mug is ready!
1240-Degree Underglaze Firing
Safe for hot liquids like coffee—unlike low-temperature processes, which can release harmful heavy metals like lead and mercury when exposed to heat or acidic liquids.
The pet painting is sealed beneath a clear glaze, preserving vibrant colors that will never fade.
This technique makes the cup dishwasher and microwave safe.
High-Quality, Safe Materials
How it Works
Upload Pet Photos
Choose your product, upload 1-5 clear photos of your pet (preferably standing and facing forward), taken in natural light to capture their features.
Creation of Artwork
Allocate a few days for our skilled artists to attentively hand-paint your pet's portrait and background style, ensuring precision and care.
Preview and Approval
Review the artwork and request any changes. Once satisfied, we’ll glaze the pottery cup inside and out for seal, color, and texture, then fire it at 1240℃ for the final finish.
Approval and Dispatch
Beautifully packaged and shipped. Processing takes 45-60 days, with delivery taking 6-12 days. For expedited shipping, please email us to discuss options.
Frequently Asked Questions
Can I customize multiple pets on one mug?
Yes, you can select the number of pets when placing your order. We recommend 2 pets for the best detail, but you can include up to 4. Note that more pets may result in smaller portraits and reduced detail.
Can I add a pet's name and date of birth to the mug?
Yes, just include this information in the customization section.
Can I specify a Monet-style background?
Yes, just include this information in the customization section. If no background is specified, we’ll match it to your pet’s color and characteristics.
Can I put it in the dishwasher or microwave?
Yes, the mug is fired at 1240℃ and is safe for both the dishwasher and microwave.
Can I preview my custom pet mug before finalizing?
Yes, we offer free preview and unlimited revisions for pet portraits on mug.
What if I’m not satisfied with my pet portrait mug?
We’ll work with you throughout the process. Once you confirm your satisfaction, we'll ship the portrait.
Are my pet photos good enough?
We review all photos upon receiving your order. If there’s an issue, we’ll email you for more photos. The best photos are taken in natural daylight (no flash) and at eye level with your pet.
Do you ship worldwide?
Yes, we offer free worldwide shipping with full tracking.
Can you feature my pet on your website?
Tag us on Instagram @pawoohoo, and we’ll try to showcase your pet as our next superstar.
Do you only design cat and dog portraits?
No, we create portraits for all pets—cats, dogs, horses, rabbits, and more. All animals are welcome!
